Prime Healthcare tracking pixel settlement
Doe, et al. v. Prime Healthcare Services, Inc., et al.
Also known as Prime Healthcare pixel settlement; Doe v. Prime Healthcare; PHSettlement; CyEx Medical Shield Pro; Prime patient portal; 23STCV26800
The lawsuit claimed Prime Healthcare used tracking pixels on its web pages in violation of privacy laws.
Copied from the official notice. Last compared Nov 3, 2026.
- You could get
- $20 cash
Source
“All Patient Portal Subclass Members may claim a one-time $20 cash payment”
From the administrator site: Official settlement website home page. Last compared Nov 3, 2026.
- You need
- No receipt needed Needs the code from your notice Class Member ID from your notice (the online form asks for it first) Some paperwork: describes the claim form only
Source
“Doe, et al. v. Prime Healthcare Services, Inc., et al. - Patient Portal Claim Form”
From the administrator site: Official settlement website Important Documents page. Last compared Nov 3, 2026.
- Who can file
- Prime Healthcare patients who used its websites, 2019-2023
Source
“You are included in the Settlement Class if you were a patient of Prime Healthcare and the Relevant Hospitals and you accessed one of Prime Healthcare’s Websites between November 1, 2019, and October 18, 2023(see Question 5 of the FAQ for a list of Relevant Hospitals and Websites).”
From the administrator site: Official settlement website home page. Last compared Nov 3, 2026.
- Where
- Anywhere in the U.S.
Source
“is defined to mean all patients of Prime Healthcare and the Relevant Hospitals that accessed and/or utilized any of the Prime Web Properties during the period from November 1, 2019, through the date all tracking pixels were definitively removed from the respective Prime Web Property for each such Relevant Hospital, as reflected in Appendix A.”
From the administrator site: Official settlement website FAQ. Last compared Nov 3, 2026.
- Time to file
- About 4 minutes
Source
Our estimate of how long the official claim form takes. The notice does not say.
From the official site: phsettlement.com. Last compared Nov 3, 2026.
Free. The official site never charges.
Quick answers
How much is the Prime Healthcare tracking pixel settlement payout?
$20 cash.
Where is the Prime Healthcare tracking pixel settlement claim form?
On the official site, www.phsettlement.com. Filing is free. The last day to file is Dec 21, 2026.
When will the Prime Healthcare tracking pixel settlement pay?
Payment can only happen after the court gives final approval and any appeals are over.
The final approval hearing is set for Mar 9, 2027.
Is the Prime Healthcare tracking pixel settlement legit?
The settlement administrator (the company that handles claims) is Kroll, and the official site is www.phsettlement.com. Real notices point there; if a link in a message goes anywhere else, do not use it.
The official site never asks you to pay to file.
Compare yourself to the official class definition
You may be included if you were a Prime Healthcare or listed hospital patient and used its website from 11/1/2019 to the pixel end date.
It covers $20 cash only for those who used a Prime patient portal then; end dates vary by site, the latest Oct 18, 2023.
You are not included if you are the judge, judge's staff or family, a Prime officer or director, Class Counsel, or you opted out.
Check each condition yourself. The boxes are only for you; nothing is sent or stored.
all patients of Prime Healthcare and the Relevant Hospitals that accessed and/or utilized any of the Prime Web Properties during the period from November 1, 2019, through the date all tracking pixels were definitively removed from the respective Prime Web Property for each such Relevant Hospital, as reflected in Appendix A.
From the administrator site: Official settlement website FAQ
This checklist is for guidance only and can be wrong. Only the court's definition decides. Read the official wording before you file.
Official payout table
The amounts the settlement itself sets. We do not work out a personal amount.
| Option and condition | Amount |
|---|---|
| Each valid claimSet amount | $20 |
Only Patient Portal Subclass members can claim the $20. The CyEx Medical Shield Pro code comes with the notice; no claim is needed for it.
Settlement Class Members who accessed one of Prime Healthcare’s patient portals between November 1, 2019, and the Class Period End Date for the relevant Prime Web Property, which you may review at Question 5 (the Patient Portal Subclass) are entitled to a $20 cash payment, upon submission of a valid and timely Claim Form, and a one-year subscription to CyEx Medical Shield Pro, provided automatically with their Notice. ... The deadline to enroll is April 20, 2027. ... Prime Healthcare shall not use Google Analytics or the Meta Pixel on the Prime Web Properties for a period of five years following final approval of the Settlement,
From the administrator site: Official settlement website FAQ
Estimates can change with the number of valid claims and court deductions. Guidance only.
How to file
-
Find the code from your notice
- Class Member ID from your notice (the online form asks for it first)
-
Gather what you need
No proof of purchase is required.
- Your name and contact information, and a choice of how to receive the $20
-
File online, or by mail
At www.phsettlement.com, by Dec 21, 2026. Filing is free.
Or mail a paper claim form to:Prime Healthcare Pixel Settlement, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391
The deadline note says: “Online by December 21, 2026, or by mail postmarked no later than December 21, 2026 (the online form asks first for the Class Member ID from your notice).” -
Save your confirmation
Keep your confirmation number or email. You do not need to file again.
Confirm with the administrator before you act.
After you file
Payment can only happen after the court gives final approval and any appeals are over.
The final approval hearing is set for Mar 9, 2027.
For context: First payments were issued 52 to 875 days after final approval, based on 15 settlements. Half were paid within 119 days. 1 of the 15 waited on appeals after approval.
Also ending this week
Related settlements
Case details
- Case
- Doe, et al. v. Prime Healthcare Services, Inc., et al.
- Court
- Superior Court of California, County of Los Angeles
- Case number
- 23STCV26800
- Administrator
- Kroll
- Official site
- www.phsettlement.com
- Full payout terms
- $20 cash for portal users; 1 year of CyEx Medical Shield ProPatient Portal Subclass members can claim a one-time $20 cash payment with a valid and timely claim form. Patient Portal Subclass and Email Subclass members also get a code for one year of CyEx Medical Shield Pro with their notice, with no claim needed (enroll by April 20, 2027). Other class members get no cash or code; for five years Prime must not use Google Analytics or the Meta Pixel on the Prime websites.
- Effort
- Easy, about 4 minutes
Other dates
- Opt-out (exclusion) deadline
- (ahead) source document
- Final approval hearing
- (ahead) source document
The court’s exact words
all patients of Prime Healthcare and the Relevant Hospitals that accessed and/or utilized any of the Prime Web Properties during the period from November 1, 2019, through the date all tracking pixels were definitively removed from the respective Prime Web Property for each such Relevant Hospital, as reflected in Appendix A.
Quoted from the official notice. Read the notice for the full definition.
Our notes: The class is patients of Prime Healthcare and the listed Relevant Hospitals who used any of the listed Prime websites from November 1, 2019 until the date tracking pixels were removed from that website; end dates are set per website in the site's table and run from October 12, 2022 (Alvarado/UC San Diego Health) to October 18, 2023 (Shasta Regional Medical Center). The listed hospitals are in several states (for example Centinela, Chino Valley, Encino, Shasta Regional and West Anaheim in California; Harlingen, Knapp and Dallas in Texas; Saint Clare's and St. Mary's General in New Jersey; Lower Bucks and Roxborough in Pennsylvania; St. Joseph and Providence in the Kansas City area), plus primehealthcare.com itself. Only the Patient Portal Subclass (people who used a Prime patient portal in that period) can claim the $20 cash. The Patient Portal Subclass and the Email Subclass (patients at a Prime California hospital from November 1, 2021 to that hospital's end date who gave Prime an email address) get a CyEx Medical Shield Pro code with their notice, with no claim. Other class members get no cash or code. Excluded: the judge, the judge's staff and immediate family, officers and directors of the Defendants and their agents, affiliates, subsidiaries, parents, successors and predecessors and controlled entities, people who opt out and their legal representatives, successors or assigns, and Class Counsel.
Sources and checks (4)
Every fact people act on was copied from the official source and compared with it. How we check
- Official settlement website home page administrator site
- Official settlement website FAQ administrator site
- Official settlement website Important Documents page administrator site
- Official online claim form (first screen) administrator site
What changedLast change Oct 29, 2026
- Page created. Claims open until December 21, 2026. source document
Questions
I already filed. What now?
Keep your confirmation number or email. You do not need to file again. Payment can only happen after the court gives final approval; once it does, the payment status page shows what is known.
Opting out
To leave the settlement and keep your right to sue on your own, follow the official notice by Dec 21, 2026. If you opt out, you get no payment. Opting out and objecting have separate rules; we cannot tell you which is right for you.